These Terms of Service (“Agreement”) govern your use of the services provided by Ezauq Private Limited, a company registered in Pakistan with its principal office located at Mezzanine Floor, Building 29-C, Sunset Lane #1, Phase 2 Extension, D.H.A., Karachi, Pakistan (“Ezauq”, “we”, “us”, or “our”). This includes the use of our website, www.ezauq.com (“Site”), and associated portals, including the Customer Portal used to access our services.
Throughout this Agreement, “Customer,” “you,” or “your” refers to the individual, company, or legal entity entering into this Agreement with Ezauq. “Personal Data” means any information that can identify an individual directly or indirectly.
By registering for or using our Services, you confirm that you have read, understood, and agreed to be bound by these Terms. Any modification to this Agreement must be in writing and mutually agreed upon.
By entering this Agreement, you affirm that you are at least 18 years of age or have legal authority to act on behalf of your organization.
This Agreement becomes effective on the date you begin using our services (“Effective Date”).
(The definitions provided in your original text will remain as-is, adjusted only to reference Ezauq instead of Eocean.)
You agree to provide accurate and complete company information for onboarding. You are responsible for maintaining the confidentiality of your login credentials. Any unauthorized use must be reported to support@ezauq.com.
Ezauq may, at its discretion, offer a free trial for eligible services. Upon expiry of the trial, your access will be disabled unless you choose to subscribe. We may delete your data if you do not upgrade within 30 days of the invitation to subscribe.
You agree to:
Maintain a secure and continuous connection to Ezauq’s platform at your own cost.
Ensure that content transmitted does not violate any laws.
Not resell the service as a standalone product.
Refrain from sending spam or deceptive traffic.
Avoid actions that damage our systems, operators, or reputation.
Provide requested regulatory information within 3 business days.
Accept that services dependent on Operator approval are not guaranteed.
All charges are in PKR and exclusive of applicable taxes.
Currency conversions (if applicable) will be based on the exchange rate listed on www.brecorder.com on the invoice date.
Payments are due within 15 days unless otherwise agreed.
Non-payment or inactivity for 365 days may lead to account suspension and data loss.
Ezauq may suspend your service for:
Non-payment or overdue invoices.
Security or compliance concerns.
Misuse, fraud, or false information.
Scheduled maintenance (with reasonable notice when possible).
We treat your data as confidential and only use it for service delivery, unless required by law. Ezauq acts as a data processor and may monitor traffic for compliance. All personal data is handled in accordance with our Privacy Policy.
You may use AI tools made available on our platform, subject to usage limits. You are responsible for your input and outputs, and agree not to use AI features to compete with Ezauq or mislead others. Some AI functionality may involve third-party integration.
Technical support is available via email: support@ezauq.com.
Ezauq makes no guarantees about uninterrupted or error-free service. You assume full responsibility for legal compliance and the content transmitted. We disclaim all warranties to the extent permitted by law.
Ezauq is not liable for failure to perform due to unforeseen events such as natural disasters, government actions, or service outages beyond our control.
You may terminate the Agreement with 30 days’ notice. We may terminate for legal, regulatory, or commercial reasons, or in the event of your insolvency or breach.
This document represents the complete Agreement between you and Ezauq and supersedes any prior agreements or communications.
If any provision is deemed unenforceable, the rest of the Agreement remains valid. You may not assign your rights without Ezauq’s written consent.
We may update these Terms at any time. Continued use of our services implies acceptance of the modified terms.
This Agreement is governed by the laws of the Islamic Republic of Pakistan. Disputes will be resolved exclusively in the courts of Karachi.
If messaging services are included, you are solely responsible for the content and compliance with all applicable laws.
Use of WhatsApp Business Services is subject to WhatsApp’s terms and is conditional on approval from WhatsApp and Ezauq. Accessing WhatsApp via a third-party software vendor (ISV) requires explicit permission from Ezauq and WhatsApp.
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