This Privacy Policy is issued by Ezauq Private Limited (“Ezauq,” “we,” “us,” or “our”) and outlines how we collect, use, and disclose your personally identifiable information (“Personal Data”) when you interact with us. This includes when you visit our website www.ezauq.com (“Site”), access our services via the Customer Portal, or engage with our team.
Unless otherwise defined here, terms used in this Privacy Policy carry the same meanings as defined in our Terms of Service. Personal Data collected or received by us will be processed and safeguarded in accordance with this policy.
We utilize Amazon Web Services (AWS) to securely store Personal Data for OTT and related services. These servers are regularly audited to ensure compliance with leading security standards, including:
ISO 27001
SOC 1 & SOC 2 / SSAE 16 / ISAE 3402
PCI DSS Level 1
To learn more, visit: AWS Compliance Programs
We collect Personal Data directly from you when you:
Communicate with us via email, phone, or WhatsApp
Use our services or platform
Register on our Site or Customer Portal
Apply for a job or submit your resume
Contact our customer support team
Participate in surveys or feedback sessions
Download marketing content
We may also gather information from:
Ezauq affiliates
Third parties you have authorized to share your data with us
Publicly accessible sources
Events, trade shows, or exhibitions
Personal Data may include, but is not limited to:
Name, email address, phone number, address, national ID, date of birth, gender
Business registration info (e.g., tax ID, company name)
Employment and education details (for job applicants)
Technical data from your browser including IP address, browser type, OS, and session logs via cookies and analytics tools
We use your data for the following purposes:
To create and manage your account
To provide, maintain, and enhance our services
To ensure functionality and compliance with SLAs
To support integrations with third-party services
To enable interactive features on our platform
To send updates about your account, invoices, or maintenance
To resolve technical issues
To send promotional or service-related communications (you may opt out)
To conduct satisfaction surveys and usage analysis
Cookies help us improve your experience on our Site. When using our Site or Portal, you agree to our use of cookies. These may include:
Strictly Necessary Cookies: Essential for login, security, and preferences
Performance Cookies: Help us track site usage and performance (anonymous)
Functional Cookies: Remember preferences to provide a personalized experience
You can manage cookie settings through your browser. For more info visit: https://cookiesandyou.com
We use Google Analytics to track site performance and understand user behavior. All data collected is aggregated and anonymous. You may opt out via: Google Analytics Opt-Out Tool
We do not sell or rent your Personal Data. However, we may share it with:
Cloud providers, Operators, and technology partners essential for delivering services
Third-party integrations you authorize
Regulatory or legal authorities when required
Ezauq affiliates and employees needing access for business functions
Another company in the event of a merger, acquisition, or asset sale
These third parties are contractually obligated to use your data only as necessary and with appropriate safeguards in place.
You can opt out of promotional communications at any time by emailing us at: support@ezauq.com
You have the right to:
Access your Personal Data
Request corrections or updates
Ask how your data is being processed
To make a request, email us at: privacy@ezauq.com
We implement physical, technical, and organizational measures to protect your Personal Data. These include:
Secured infrastructure in high-grade data centers
Annual third-party penetration testing
Controlled employee access on a need-to-know basis
Routine vulnerability scanning
While we follow best practices, no system can guarantee 100% protection against data breaches.
We retain your data as long as needed for service delivery or legal/business purposes, including:
Compliance with applicable laws and financial regulations
Customer support or legal dispute resolution
Billing and audit trails
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Facebook Messenger — Privacy Policy
HubSpot — Marketing & CRM
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Jira (Atlassian) — Project management
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Gmail for Business (Google) — Email and communication
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Our Site may include links to other websites we do not control. Ezauq is not responsible for the privacy practices of those sites. Please review their privacy policies before submitting any data.
We may update this policy occasionally. All changes will be posted here and dated below. Continued use of our services indicates your acceptance of the updated policy.
Last updated: July 2021
For questions, complaints, or data access requests, contact:
Desires to obtain pain of itself, because it is pain, but occasionally, in certain circumstances.
66 Road Broklyn Street, 600 New York, USA